Terms and Conditions

  1. Your use of this site and any purchase made by you on this site will be governed by English Law and will be deemed to have occurred in the United Kingdom.
  2. All prices are in £ Sterling and are inclusive of VAT. We reserve the right to change any advertised price before you place an order.
  3. Some of room4 products may be delivered packed for self-assembly.
  4. We may from time to time change the terms and conditions that govern your use of the site. Your use of the site will constitute your acceptance of the new terms and conditions.
  5. Payment is due at the time of placing an order. room4 must validate the credit / debit card details submitted by the customer before any order can be accepted. We do this via an 'instant' online credit check against the details you provide. Acceptance of the order will be communicated directly to you via this web site, and confirmed by email to the address you provide. We reserve the right to refuse an order.
  6. Delivery of your order will be made by a reputable 3rd party carrier, to the address given at the time of placing the order. Whilst every effort will be made to deliver within the period specified for delivery, room4 cannot be held responsible for any delay in delivery, however caused. The time for delivery is not the essence of the contract and the customer acknowledges that the delivery date is not guaranteed. room4 shall in no circumstances be liable to the customer for any losses, damages or charges incurred by the customer due to the late delivery of goods. A signature may be required on delivery.
  7. We deliver to most UK mainland addresses. Delivery charges vary depending on the product and supplier. These charges will be shown at the basket and checkout stages. We do not deliver to non-mainland UK addresses although we will deliver to ports for shipping companies to pick up, but this is done entirely at your own risk.
  8. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative product or a refund in full.
  9. Two attempts will be made to complete the delivery; a card will be left or contact made after both of the attempted deliveries. If both of these fail our customer services team will attempt to contact the consumer and arrange delivery one last time at an additional cost of £40. If, after that point the customer is un-contactable the goods will be returned to us and credited, less a £50 restocking fee.
  10. If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 7 days after delivery by us here to cancel the order (or part of it) and arrange collection. The product must be put back into the original packaging, be free from damages and in a good condition. Please see our returns policy
  11. Any refunds will be credited back to you only on receipt of the returned goods. Please see our returns policy for further details.
  12. Unfortunately, room4 is unable to offer refunds/exchanges where:
    • Unwanted items have not been notified in writing to us within 7 days.
    • Items have been made to order specifically for you unless they are faulty.
    • Self-assembly or part assembly of products has taken place. Please make sure you fully check your item prior to assembly. Any parts missing from your order or furniture will be supplied free of charge.
    • Damaged/faulty/Missing items have not been reported within 3 days of delivery.
    • Unwanted items have been used, are marked and/or are not in their original condition and packaging. Please ensure your product is returned unused and unaltered, in its original condition and packaging. Once the item has been received and inspected, and provided that the product is received in the same condition, we will process your refund. We will refund any money received from you using the same method you used to purchase your order. We will process any refund due to you as soon as possible and, in any case, within 7 days of the date we receive the returned goods.
  13. We guarantee that everything we sell is durable and dependable. All products come with a 1-year guarantee. If your product does not give fair wear and tear because of defective workmanship, or faulty materials, we will repair it, exchange it for an equivalent product if available, or refund your money.
  14. We make every effort to display as accurately as possible the colours of our products that appear on this web site. However, as the actual colours you see will depend upon your monitor, we cannot guarantee that your monitor's display of any product will be accurate. All product sizes and dimensions are approximate and intended for guidance only.
  15. We do not tolerate in anyway abusive behaviour towards our staff, courier companies or any sub contractors we employ. We reserve the right to cancel any order if a customer becomes abusive towards our staff or affiliates.
  16. room4.com, room4 and / or other products and services referred to on this web site are either trademarks or registered trademarks of room4 Retail Ltd. Other products and company names mentioned on this site may be the trademarks or registered trademarks of their respective owners.
  17. Permission is granted to electronically copy and to print in hard copy sections of this site for the sole purpose of placing an order with us or using this web site as a shopping resource. Any other use of materials on this web site, including reproduction for purposes other those noted above, modification, distribution or republication without our prior written consent is strictly prohibited.
  18. This web site contains links providing direct access to other Internet sites; room4 takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over them.
  19. Should any of these terms and conditions be held to be invalid, unlawful, void or unenforceable then the validity and enforceability of the remaining terms and conditions shall not be affected.